Settled Privacy Policy

Last updated: 29 April 2026

This Privacy Policy explains how Kwabena Adjei, trading as Sophia Hub, collects, uses, stores, and shares personal information when you use the Settled mobile app, website, and related services together, the "Service".

Settled is a Christian Scripture-based mind-renewal and affirmation app.

1. Who we are

Data controller: Kwabena Adjei, trading as Sophia Hub

Product name: Settled

Support email: SophiaHub8@outlook.com

Website: https://settledmind.app

If you have questions about this Privacy Policy or how we handle personal information, contact us using the details above.

2. What information we collect

Depending on how you use Settled, we may collect the following categories of personal information.

2.1 Account and authentication information

• email address;
• account user ID;
• authentication provider data, such as Google or Apple sign-in identifiers;
• account status and sign-in information.

2.2 Subscription and entitlement information

• subscription product identifiers;
• entitlement status;
• trial status;
• purchase and restore status;
• app-store and RevenueCat subscription state information.

We do not store your full payment card details in Settled. Billing is handled by the Apple App Store or Google Play Store, as applicable.

2.3 App usage and analytics information

• onboarding progress;
• selected topic slugs and focus choices;
• declaration session starts and completions;
• Listening Mode and Focused Mode usage;
• paywall views and purchase-flow events;
• app diagnostics, crash information, and technical logs.

2.4 User-provided information

Depending on app features, we may process content you actively submit, such as:

• personal struggle text entered during onboarding;
• preferences and settings;
• notification selections;
• other optional inputs you choose to provide.

2.5 Technical and device information

• app version;
• operating system;
• device type;
• timezone;
• push notification token, where relevant;
• general device and service diagnostics.

3. Information we try not to collect unnecessarily

We aim to limit collection to what is reasonably necessary for the relevant product purpose.

In particular, we aim not to send raw sensitive reflective text, declarations, or Scripture body content to analytics tools unless there is a clear and necessary reason to do so.

4. How we use your information

We use personal information to:

• create and manage your account;
• authenticate sign-in;
• provide onboarding and personalised affirmation plans;
• deliver declaration sessions and audio functionality;
• manage subscriptions, trials, and restore purchases;
• operate, maintain, debug, and improve the Service;
• understand onboarding, session, and paywall performance through privacy-conscious analytics;
• provide customer support and service communications;
• maintain security, prevent abuse, and enforce our terms;
• comply with legal and regulatory obligations.

5. Lawful bases for processing

Depending on the context, we rely on one or more of the following lawful bases.

5.1 Contract

We process personal information where necessary to provide the Service you request, including account access, onboarding, plan creation, sessions, subscriptions, and purchase restoration.

5.2 Legitimate interests

We may process personal information where necessary for our legitimate interests, including:

• improving the app and user experience;
• understanding feature usage and onboarding drop-off;
• monitoring service reliability;
• preventing abuse, fraud, and security issues;
• maintaining and protecting the Service.

Where we rely on legitimate interests, we seek to balance those interests against your rights and expectations.

5.3 Legal obligation

We may process or retain information where necessary to comply with legal, regulatory, tax, accounting, consumer-protection, or law-enforcement obligations.

5.4 Consent

Where required, we rely on consent, such as for certain notifications or optional permissions. Where consent is the lawful basis, you may withdraw it.

6. Sensitive or reflective information

Some information entered into Settled may be personal, spiritual, or reflective in nature. Although Settled is not a healthcare service, we recognise that some users may consider parts of their input sensitive in practice.

We encourage users not to submit information they would not be comfortable storing digitally.

7. How we share information

We do not sell your personal information.

We may share information with service providers where reasonably necessary to operate the Service, including:

• Supabase for backend infrastructure, authentication, database, and storage;
• RevenueCat for subscription and entitlement management;
• PostHog for product analytics;
• ElevenLabs for text-to-speech processing where audio generation is used;
• Resend or other email providers for operational email delivery, where applicable;
• Apple App Store and Google Play Store for billing, subscriptions, and purchase handling.

We may also disclose information:

• where required by law or legal process;
• to protect rights, safety, security, or the integrity of the Service;
• in connection with a merger, acquisition, investment, sale, or business reorganisation.

8. International transfers

Some service providers may process data outside the UK. Where that happens, we take steps intended to ensure appropriate safeguards are in place as required by applicable data protection law.

9. Data retention

We keep personal data only for as long as reasonably necessary for the purpose it was collected, including to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.

Retention may vary depending on the type of data, for example:

• account and subscription records: while your account remains active and for a reasonable period afterwards;
• analytics data: according to our analytics retention settings and business needs;
• support and security records: for as long as reasonably needed for support, compliance, or abuse prevention.

10. Security

We use technical and organisational measures intended to protect personal data against unauthorised access, misuse, loss, disclosure, or alteration.

No system can guarantee absolute security, but we work to reduce risk appropriately.

11. Your rights

Depending on your location and the applicable law, you may have rights including:

• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to object;
• the right to data portability;
• rights relating to automated decision-making, where applicable.

To exercise your rights, contact us at SophiaHub8@outlook.com.

If you are in the UK, you also have the right to complain to the Information Commissioner’s Office (ICO).

12. Children

Settled is not intended for young children. If you believe a child has provided personal information to us without appropriate permission where required, contact us and we will review the situation.

13. Cookies and similar technologies

If you use our website, we may use cookies or similar technologies for essential site operation, analytics, and functionality. Where legally required, we will seek appropriate consent.

14. Third-party links and services

The Service may contain links to third-party websites, stores, or services. We are not responsible for the privacy practices of third-party services we do not control, and you should review their policies separately.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you through the app, by email, or by updating the date at the top of this page.

16. Contact and complaints

If you have questions, requests, or complaints about this Privacy Policy or your personal information, contact:

Kwabena Adjei, trading as Sophia Hub
SophiaHub8@outlook.com
https://settledmind.app

If you are in the UK and remain dissatisfied, you may complain to the Information Commissioner’s Office.